Return and Refund Policy

Last updated: September 17, 2023

Thank you for shopping at consultingarm.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Consulting Arm Global Services, D-1403, Emaar Palm Hills, Sector 77, Gurgaon.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to consultingarm, accessible from consultingarm.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you made the payment. Once the payment is made, our team will connect with you to take the process ahead for mandate signing and deciding on the scope of the project. If you are not interested, you can get the refunds.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: mail@consultingarm.com

By visiting this page on our website: consultingarm.com/contact

We will reimburse You no later than 14 days from the day on which We receive the cancelation request. We will try to use the same means of payment as You used for the Order or we may use any other means, and you may not incur any fees for such reimbursement.

Conditions for Returns

In order for the service to be eligible for a return, please make sure that:

• The services were purchased in the last 7 days
• The services are not yet started and no mandate signed

The following Goods cannot be returned:

• The service made to Your specifications or clearly personalized.
• The service which according to their nature are not suitable to be returned, or the team has already worked on the scope and started workings on the project
• The services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any service that does not meet the above return conditions in our sole discretion.

Regular priced Goods or good on sale may be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning

You are responsible for the cost and risk of returning the services to Us. You should send the documents by email or can courier if physical documents at the following address:

D-1403, Emaar Palm Hills, Sector 77, Gurgaon

We cannot be held responsible for documents damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.